Introduction
Welcome to Okanagan Eco Pump (“the Company”). By using our services, you agree to comply with and be bound by the following Terms and Conditions, which govern the relationship between Okanagan Eco Pump and its customers. These Terms and Conditions outline the rights, responsibilities, and obligations of both parties and are designed to ensure a clear and mutually beneficial understanding.
Okanagan Eco Pump specializes in providing professional septic system services, including pumping, inspections, maintenance, and emergency support. Our mission is to deliver reliable, environmentally responsible solutions to meet your septic system needs.
Please read these Terms and Conditions carefully before engaging with our services. By scheduling or utilizing any of our services, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these Terms, you should refrain from using our services.
If you have any questions or need further clarification, please contact us at email.
2. Definitions
For the purposes of these Terms and Conditions, the following terms shall have the meanings specified below:
1. “Company” refers to Okanagan Eco Pump, its employees, representatives, and affiliates.
2. “Customer” refers to the individual, business, or entity requesting or receiving services from Okanagan Eco Pump.
3. “Services” refers to any septic-related work provided by the Company, including but not limited to septic tank pumping, inspections, maintenance, repairs, and emergency services.
4. “Site” refers to the location or property where the Services are provided.
5. “Agreement” refers to the contract formed between the Company and the Customer upon the Customer’s acceptance of these Terms and Conditions.
6. “Work Order” refers to the document or electronic communication detailing the Services requested by the Customer and agreed upon by the Company.
7. “Equipment” refers to the tools, machinery, and vehicles used by the Company to perform the Services.
8. “Pre-existing Conditions” refers to any issues, damages, or defects present in the septic system or Site prior to the commencement of the Services.
9. “Force Majeure” refers to events or circumstances beyond the Company’s reasonable control, including but not limited to natural disasters, extreme weather conditions, or acts of government.
10. “Confidential Information” refers to any personal, property, or financial information provided by the Customer to the Company during the course of their relationship.
These definitions are intended to clarify the Terms and Conditions and ensure mutual understanding between the Company and the Customer.
3. Scope of Services
Okanagan Eco Pump (the “Company”) provides a range of professional septic system services designed to meet the needs of residential and commercial customers. By engaging our Services, the Customer acknowledges and agrees to the scope and limitations of the services provided as outlined below:
3.1 Services Offered
The Company provides the following services, including but not limited to:
• Septic Tank Pumping: Removal of waste and sludge from septic tanks to ensure proper system function.
• Septic System Inspections: Comprehensive evaluations of septic systems to identify potential issues or ensure compliance with regulations.
• Preventive Maintenance: Routine services to enhance the longevity and efficiency of septic systems.
• Emergency Services: Rapid response to urgent septic issues such as blockages, overflows, or system failures.
• Consultation Services: Advice and recommendations for optimal septic system care and management.
3.2 Service Limitations
• The Company provides Services within the capabilities of its equipment and personnel.
• Certain Services may be weather-dependent or require specific conditions to be met on-site.
• The Company does not perform excavation, landscaping, or other non-septic-related tasks unless explicitly stated in a written agreement.
3.3 Site Preparation
The Customer is responsible for ensuring that:
• The Site is accessible and safe for the Company’s personnel and equipment.
• Any obstructions, including vehicles or debris, are removed prior to the scheduled Service.
• Accurate information regarding the location and condition of the septic system is provided.
3.4 Compliance with Local Regulations
The Company operates in compliance with applicable local, provincial, and federal regulations. Customers are responsible for obtaining any required permits or approvals before Services are performed unless otherwise agreed in writing.
3.5 Changes to Scope
If additional work is required beyond the initial scope of Services (e.g., due to unforeseen issues), the Company will notify the Customer and provide an updated estimate. Work outside the agreed scope will not proceed without the Customer’s approval.
4. Pricing and Payment Terms
Okanagan Eco Pump (the “Company”) is committed to providing transparent and competitive pricing for all services. The following terms outline the pricing structure and payment requirements for the services provided:
4.1 Pricing Structure
• Service Fees: Fees are determined based on the type of service, system size, and location.
• Estimates: The Company provides estimates for services upon request. Estimates are valid for a specified period, as outlined in the estimate document.
• Additional Costs: Any additional costs (e.g., parts, specialized equipment, or travel fees for remote locations) will be communicated to the Customer before work commences.
4.2 Payment Methods
• The Company accepts the following payment methods:
• Cash.
• Debit and credit cards.
• Electronic transfers.
• Other methods as specified by the Company.
• All payments are processed securely.
4.3 Payment Terms
• Payment Due Date: Full payment is due upon completion of the service unless otherwise agreed in writing.
• Deposits: Certain services may require a deposit at the time of booking, which will be applied to the final invoice.
• Invoices: An itemized invoice will be provided upon completion of services, detailing all charges.
4.4 Late Payments
• Payments not received by the due date may incur a late payment fee of [insert percentage or dollar amount] per day.
• The Company reserves the right to suspend or terminate services for accounts with overdue balances.
4.5 Refunds and Adjustments
• Refund Policy: Refunds will only be issued when the Company cannot provide the agreed service and the Customer has already made payment.
• Disputes: Any disputes regarding charges must be raised within 7 business days of receiving the invoice. Adjustments will be made only after investigation and confirmation of error.
4.6 Taxes and Additional Fees
• All prices are subject to applicable taxes, which will be added to the invoice.
• Additional fees for services performed outside regular business hours or under special circumstances (e.g., emergencies) may apply and will be communicated upfront.
5. Appointment Scheduling and Cancellations
Okanagan Eco Pump (the “Company”) strives to provide convenient and reliable scheduling for all customers. This section outlines the policies for booking, rescheduling, and canceling appointments, as well as the responsibilities of both parties to ensure smooth service delivery.
5.1 Appointment Scheduling
• Customers can schedule services by contacting the Company through phone, email, or the Company’s website.
• Appointments are confirmed once the Customer receives a confirmation email, text, or call from the Company.
• The Customer must provide accurate details about the property, septic system, and any special requirements when booking an appointment.
• For urgent or emergency services, the Company will make every effort to accommodate the Customer as quickly as possible.
5.2 Rescheduling Appointments
• Customers may reschedule appointments by contacting the Company at least 24 hours before the scheduled service time.
• The Company will work with the Customer to arrange a new appointment at a mutually convenient time.
• Rescheduling requests made less than 24 hours in advance may incur a fee unless otherwise agreed.
5.3 Cancellations
• Cancellation Policy: Customers may cancel their appointments by notifying the Company at least 24 hours in advance.
• Cancellation Fees:
• No fee will be charged for cancellations made more than 24 hours in advance.
• Cancellations made within 24 hours of the scheduled appointment may incur a fee of
6. Service Standards and Customer Responsibilities
At Okanagan Eco Pump (the “Company”), we are committed to delivering high-quality, reliable services. To ensure successful service delivery, this section outlines the standards we uphold and the responsibilities expected of the Customer.
6.1 Service Standards
• Professionalism: The Company’s personnel will perform all services professionally and courteously.
• Timeliness: Services will be carried out as scheduled, barring delays due to weather, unforeseen circumstances, or Customer-related issues.
• Safety: The Company follows all applicable safety protocols to protect personnel, property, and the environment during service delivery.
• Equipment and Materials: The Company uses industry-standard equipment and environmentally friendly materials whenever possible.
6.2 Customer Responsibilities
To facilitate efficient and successful service delivery, the Customer is responsible for the following:
• Site Access:
• Ensure clear and safe access to the septic system and surrounding area.
• Remove any obstructions, such as vehicles, debris, or locked gates, prior to the scheduled service time.
• Accurate Information:
• Provide accurate and complete details about the septic system, including its location, size, and any known issues.
• Preparation:
• Ensure the area around the septic system is properly marked or identified and that pets or livestock are secured during the service.
• Compliance with Instructions:
• Follow any preparation instructions provided by the Company, such as avoiding excessive water use before a pumping service.
• Notification of Hazards:
• Inform the Company of any potential hazards at the site, such as underground utilities, unstable ground, or hazardous materials.
6.3 Service Exclusions
• The Company is not responsible for pre-existing damage to the septic system or property.
• Services do not include excavation, landscaping, or structural repairs unless specifically agreed upon in writing.
• The Company is not liable for damages resulting from Customer negligence, misuse of the septic system, or failure to adhere to maintenance guidelines.
6.4 Customer Cooperation
• The Customer’s failure to meet their responsibilities may result in delays, additional fees, or rescheduling of services.
• If the Company arrives at the site and is unable to perform the service due to the Customer’s lack of preparation or access, a call-out fee may apply.
7. Liability and Indemnification
Okanagan Eco Pump (the “Company”) aims to provide reliable and safe septic system services. However, there are limitations to the Company’s liability, and this section outlines the responsibilities and indemnifications agreed upon by the Customer.
7.1 Limitation of Liability
• The Company is not liable for:
• Pre-existing damage to the septic system or property.
• Damages resulting from improper use, neglect, or lack of maintenance of the septic system.
• Incidental or consequential damages, including but not limited to property damage or business interruptions.
• Issues caused by external factors such as weather, natural disasters, or utility disruptions.
• The Company’s liability for any claims arising from the Services is limited to the total amount paid by the Customer for the specific service provided.
7.2 Disclaimer of Warranties
• The Company makes no warranties, expressed or implied, regarding the performance or results of the Services, except where explicitly stated in writing.
• The Company does not guarantee that the septic system will be free from future issues after the completion of Services, particularly if those issues are unrelated to the work performed or are the result of improper system use.
7.3 Customer Indemnification
• The Customer agrees to indemnify and hold the Company, its employees, and representatives harmless from any claims, damages, or expenses arising from:
• Customer-provided incorrect or incomplete information about the septic system or property.
• Hazards or unsafe conditions on the property not disclosed to the Company.
• Actions or omissions by the Customer that contribute to system damage or prevent the Company from performing its Services safely.
7.4 Third-Party Damages
• The Company is not responsible for damage caused by third parties, including subcontractors, utility providers, or other service providers not directly employed by the Company.
7.5 Force Majeure
• The Company is not liable for delays or failure to perform Services due to circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather, strikes, government actions, or other unforeseen events.
7.6 Reporting Issues
• The Customer must notify the Company of any concerns or potential claims within 7 business days of the Service date. The Company will investigate and address issues in good faith but reserves the right to deny claims outside these Terms.
8. Warranties and Guarantees
Okanagan Eco Pump (the “Company”) is committed to providing high-quality septic system services. This section outlines the warranties and guarantees offered by the Company, along with the conditions and limitations that apply.
8.1 Service Guarantee
• The Company guarantees that all services will be performed:
• By trained and qualified personnel.
• Using appropriate equipment and materials.
• Following industry standards and applicable regulations.
• If the Customer is dissatisfied with the quality of a service provided, the Company will make reasonable efforts to address and resolve the issue, including revisiting the site if necessary.
8.2 Warranty on Workmanship
• The Company warrants that the workmanship of its services will be free from defects for a period of [insert warranty period] from the date of service.
• This warranty applies only to issues directly related to the work performed by the Company and does not cover:
• Pre-existing conditions in the septic system.
• Failures caused by misuse, neglect, or lack of maintenance.
• Issues arising from normal wear and tear or external factors beyond the Company’s control.
8.3 Warranty Exclusions
• The following are excluded from any warranties:
• Damages or failures due to Customer-provided incorrect or incomplete information.
• Modifications or repairs performed by third parties after the Company’s service.
• Environmental or natural factors such as flooding, soil erosion, or tree root intrusion.
• Any warranty is voided if the Customer fails to follow recommended maintenance guidelines or operates the system in a manner inconsistent with its design.
8.4 Conditions of Warranty
• For a warranty claim to be valid, the Customer must:
• Notify the Company of the issue in writing within the warranty period.
• Provide reasonable access to the system for inspection and repair.
• The Company reserves the right to determine whether a claim falls under the warranty and to decide the appropriate course of action.
8.5 No Additional Warranties
• Except as expressly stated in these Terms, the Company makes no additional warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose.
8.6 Limitation of Remedies
• The Customer’s sole remedy for any breach of warranty is limited to the re-performance of the service or a refund of the amount paid, at the Company’s discretion.
9. Privacy and Data Protection
Okanagan Eco Pump (the “Company”) values the privacy and security of its Customers’ information. This section outlines the Company’s policies regarding the collection, use, and protection of personal and property-related data.
9.1 Information Collection
• The Company collects only the information necessary to provide services, including but not limited to:
• Customer contact information (e.g., name, address, phone number, email).
• Details about the septic system and property (e.g., location, access requirements).
• Payment information for billing purposes.
• Information is collected through various channels, such as phone, email, the Company’s website, and in-person interactions.
9.2 Use of Information
• The information collected is used for the following purposes:
• Scheduling and providing services.
• Communicating with Customers about appointments, quotes, and invoices.
• Improving service quality and customer experience.
• Complying with legal and regulatory requirements.
9.3 Data Protection Measures
• The Company implements appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, or disclosure.
• Payment information is processed through secure and reputable third-party providers.
9.4 Sharing of Information
• The Company does not sell, rent, or trade Customer information to third parties.
• Information may be shared with:
• Employees or subcontractors directly involved in providing the services.
• Third-party payment processors for billing purposes.
• Authorities, if required by law or to protect the Company’s legal rights.
9.5 Customer Rights
• Customers have the right to:
• Access their personal information held by the Company.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for data processing where applicable (note: withdrawal may impact service delivery).
• To exercise these rights, Customers can contact the Company at [insert contact details].
9.6 Retention of Information
• The Company retains Customer information only as long as necessary for the purposes outlined in these Terms or as required by law.
• Once the retention period has expired, the Company securely deletes or anonymizes the data.
9.7 Cookies and Online Privacy
• If the Company’s website uses cookies or other tracking technologies, the Customer will be informed, and their consent will be obtained where required by law.
• Information gathered through the website improves online services and enhances the user experience.
9.8 Privacy Policy Updates
• The Company reserves the right to update this privacy policy to reflect changes in laws, technology, or business practices.
• Customers will be notified of significant changes via the Company’s website or direct communication.
10. Termination of Agreement
Okanagan Eco Pump (the “Company”) and the Customer may terminate the service agreement under certain conditions. This section outlines the terms and procedures for terminating the agreement, including refunds, obligations, and notice requirements.
10.1 Termination by the Customer
• The Customer may terminate the agreement at any time by providing written notice to the Company.
• Notice Period: A minimum of 24 hours’ notice is required for the cancellation of scheduled services.
• Refund Policy:
For prepaid services, refunds will be issued for services not yet rendered, minus any applicable cancellation fees.
• If the Company has incurred costs or commenced work, the refund amount may be adjusted to cover those expenses.
• Non-Refundable Deposits: Any deposits for specialized services or custom orders are non-refundable unless otherwise agreed in writing.
10.2 Termination by the Company
• The Company reserves the right to terminate the agreement under the following conditions:
• The Customer fails to comply with these Terms and Conditions.
• The Customer provides inaccurate or incomplete information that significantly impacts the scope or safety of the work.
• The Customer fails to provide reasonable access to the site or meet their responsibilities as outlined in Section 6.
• The Company determines that the requested services cannot be safely or reasonably performed due to site conditions or other unforeseen factors.
• In such cases, the Company will provide the Customer with written notice of termination and, where applicable, refund any prepaid amounts for services not rendered.
10.3 Mutual Termination
• The agreement may be terminated by mutual consent of both parties. In this case:
• Any prepaid amounts for uncompleted services will be refunded, minus any costs already incurred.
• Both parties agree to release each other from any further obligations under the agreement.
10.4 Outstanding Payments
• Upon termination, the Customer remains responsible for payment of any outstanding invoices for services already rendered or costs incurred.
• The Company reserves the right to pursue legal remedies for unpaid balances, including interest and collection fees as applicable.
10.5 Effect of Termination
• Termination of the agreement does not affect the rights and obligations of either party that arose prior to the termination.
• The Customer may be required to sign a release or acknowledgment confirming the termination of services.
10.6 Dispute Resolution
• If a disagreement arises regarding the termination of the agreement, the parties agree to resolve the dispute through the process outlined in Section 11 (Governing Law and Dispute Resolution).
11. Governing Law and Dispute Resolution
This section sets out the legal framework governing the agreement between Okanagan Eco Pump (the “Company”) and the Customer, along with the procedures for resolving disputes that may arise.
11.1 Governing Law
• This agreement shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada.
• Any disputes or legal actions related to the services provided or these Terms and Conditions shall fall under the exclusive jurisdiction of the courts in British Columbia.
11.2 Dispute Resolution Process
• The Company aims to resolve disputes amicably and efficiently. If a disagreement arises, the parties agree to the following steps:
Step 1: Direct Negotiation
• The Customer must notify the Company of the dispute in writing, providing a detailed description of the issue.
• Both parties agree to engage in good-faith discussions to resolve the matter within 14 days of the notice.
Step 2: Mediation
• If direct negotiation does not resolve the dispute, the parties agree to participate in mediation facilitated by a neutral third-party mediator.
• The costs of mediation will be shared equally between the parties.
Step 3: Arbitration
• If mediation fails, the dispute may be submitted to binding arbitration in accordance with the rules of the British Columbia International Commercial Arbitration Centre (BCICAC).
• The arbitrator’s decision will be final and binding on both parties.
11.3 Legal Fees and Costs
• In the event of a legal dispute, each party is responsible for its own legal fees and costs unless otherwise determined by the court or arbitrator.
11.4 Time Limit for Claims
• Any claims or legal actions arising from the agreement or the services provided must be initiated within one (1) year of the event giving rise to the claim.
12. Amendments and Updates
Okanagan Eco Pump (the “Company”) reserves the right to modify, amend, or update these Terms and Conditions as necessary to reflect changes in business practices, legal requirements, or other operational factors. This section outlines the procedures for amendments and the Customer’s responsibilities regarding updated terms.
12.1 Right to Amend
• The Company may update or revise these Terms and Conditions at any time without prior notice to the Customer, unless a legal obligation requires otherwise.
• Amendments may include, but are not limited to:
• Adjustments to services or pricing structures.
• Changes to policies or procedures.
• Updates in compliance with new laws or regulations.
12.2 Notification of Changes
• The Company will make reasonable efforts to notify Customers of significant changes by:
• Posting updates on the Company’s website.
• Sending notifications via email or other available communication channels.
• Customers are encouraged to review the Terms and Conditions periodically to stay informed of any updates.
12.3 Customer’s Responsibility
• By continuing to use the Company’s services after any updates, the Customer agrees to the revised Terms and Conditions.
• If the Customer does not agree with the updated terms, they must notify the Company in writing and may terminate the agreement as outlined in Section 10.
12.4 Effective Date of Amendments
• Changes to these Terms and Conditions will take effect immediately upon posting unless otherwise stated.
• For ongoing contracts or scheduled services, the Company will honor the terms in effect at the time of booking unless changes are necessary to comply with legal requirements.
13. Contact Information
Okanagan Eco Pump (the “Company”) values open communication with its Customers. This section provides the necessary contact details for inquiries, service requests, feedback, or concerns.
13.1 Contact Methods
• Phone: (250) 826-2325
• For scheduling services, emergency support, or general inquiries.
• Email: Click Here
• For detailed inquiries, quotes, and feedback.
• Website: https://okecopump.com
• For online service requests, updates, and additional information.
• Business Hours:
• 8:00 AM to 4:00 PM
13.3 Emergency Contact
• For urgent septic system issues, please use the designated emergency contact line at (250) (250) 826-2325
13.4 Response Times
• The Company strives to respond to all inquiries within [insert response time, e.g., 1-2 business days].
• For emergencies, immediate assistance will be provided within the limits of the Company’s availability.
• 14. Acceptance of Terms
• By using the services provided by Okanagan Eco Pump (the “Company”), the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions. This section outlines the Customer’s acceptance of the agreement and the legal implications of using the Company’s services.
14.1 Agreement to Terms
• By scheduling, requesting, or utilizing the Company’s services, the Customer agrees to be bound by these Terms and Conditions.
• If the Customer does not agree with any part of these Terms, they must refrain from using the Company’s services.
14.2 Binding Contract
• These Terms and Conditions and any written estimates, invoices, or agreements constitute a binding contract between the Customer and the Company.
• Any additional verbal or written agreements must be confirmed in writing to be enforceable.
14.3 Authority to Accept
• The individual accepting these Terms on behalf of a business or other entity represents and warrants that they have the authority to bind the entity to these Terms.
14.4 Continued Use
• The Customer’s continued use of the Company’s services after any amendments to these Terms (as outlined in Section 12) constitutes acceptance of the updated Terms.
14.5 Severability
• If any provision of these Terms is found invalid or unenforceable by a court of law, the remaining provisions will remain in full force and effect.